FAQs
Q: I've got a date in mind for my event, what's the next step?
A: Because we can take bookings so far in advance you should contact us as soon as possible to check availability. We sometimes have dates available up to the last minute, especially for days such as Fridays and Sundays, so it's often worthwhile giving us a call. At this point we can also arrange for you to come and visit the hotel, have a look round and discuss your general requirements.
Q:You have the availability on the date I want, how do I confirm my booking?
A:We will provisionally hold the date for you for a pre-agreed period of time, up to 14 days. To confirm your booking, all you need to do is sign and return a copy of the Terms of Business, together with your deposit. Details of the deposit required are laid out in the Terms of Business in your event pack.
Q:When do I discuss the details?
A: Your personal Event Consultant will arrange to meet with you 6-8 weeks before your event, to discuss the details, including; menus, wine, table plans, entertainment etc. They will be your main point of contact up until the day itself at which point your Event Host will take over and ensure your event goes smoothly.
Q:When do I need to agree the final numbers for the day?
A:To allow us to plan your event properly you will need to provide us with final guest numbers 14 days prior to the event.
Q:When will I need to pay the final balance?
A:Full payment of the balance due 14 days before your event.
Q:Who will be around on the day itself to make sure everything goes as planned?
A: On the day itself you will be met by your Event Host who will be on-hand to provide their support and ensure everything happens exactly as you planned. They will have met with your Event Consultant beforehand to ensure they have a thorough understanding of every single detail, so you don't need to have any worries.